Got Questions?
Frequently Asked Questions
Find answers to common questions about CoPay's digital payment solutions and services.
CoPay is a digital payment platform that enables informal traders, street vendors, and small businesses to accept digital payments through simple QR codes. Users generate a QR code for their business, customers scan it with their mobile device, and payments are processed instantly without expensive POS hardware.
No expensive equipment needed! All you need is a smartphone with internet access. CoPay works through our mobile app - no card readers, POS terminals, or other costly hardware required.
CoPay offers some of the most competitive rates in the market, designed specifically for small businesses and informal traders. Our fee structure is transparent with no hidden charges. Contact us for detailed pricing information tailored to your business needs.
Yes, absolutely. CoPay uses bank-level security protocols including end-to-end encryption, fraud detection systems, and secure data storage. All transactions are monitored in real-time, and we comply with international financial security standards.
Payments are processed instantly when customers scan your QR code. Funds are typically available in your account within minutes, and you'll receive immediate SMS and app notifications for every transaction.
Yes! CoPay is designed to serve the unbanked and underbanked population. You can open a CoPay wallet with just a mobile number and basic identification. We partner with various financial institutions to provide accessible banking services.
We provide comprehensive support including 24/7 customer service, digital literacy training, business growth resources, and community networking opportunities. Our support team is available via phone, SMS, and in-app chat in multiple local languages.
Getting started is simple! Download the CoPay app from your phone's app store, complete the quick registration process with your mobile number and basic details, and you'll be ready to start accepting digital payments immediately. You can also contact our support team for assisted setup.